Skip to content
Search 0

Returns & Exchanges


If you have purchased your Bridgedale product from another website or retailer you must return the item to them.


If you wish to return the item you have ordered for a refund, please ensure that the item is unused and in the original packaging. You must return your order within 30 days of receipt.

Please ensure the product(s) is carefully packaged to avoid damage in transit. Refunds/replacements will only be issued upon a safe receipt of the goods.


  1. Please contact Customer Services at: to inform them that you intend to return an item. Please ensure that you include your order number that can be found in your order confirmation email.
  2. Package the items carefully, taking care to ensure they will arrive with us safely and in a saleable condition.
  3. Please remember to retain your proof of postage, this will be essential in the unlikely event of your return parcel going missing.
  4. Please ensure that you send the parcel off within 5-7 days, of informing us of your intention to return the item.



We will work hard to process your refund as soon as possible after this, though please bear in mind your bank may take longer to clear the funds to you. During peak times and times of exceptional demand this may take longer, but our aim is to get your refund back to as soon as possible. The refund will be made to the card/account associated to the original transaction.


To exchange an item please return it using the returns procedure so that we can refund your initial purchase price. You will then need to place a new order. Unfortunately, our e-commerce system does not currently allow us to offer direct exchanges.


You may return any new and unused product to us within 30 days of delivery for a refund of its purchase price. Items should be returned in their original packaging and with all swing-tickets still attached. The cost of returning any item to us is not covered by Bridgedale and as such you will be required to pay for any returns carriage.

Please retain your proof of purchase, and your proof of postage. We are not responsible for items lost or delayed on their way back to us. In the event of a lost returns parcel, you as the sender are responsible for processing any claim.

Unfortunately, we are not able to process exchanges online. Should the item not be suitable please return it using the returns procedure so we can refund your initial purchase. You will then need to place a new order.

*In the event that a product is supplied in error, is found to be faulty immediately upon receipt or is not as described, Bridgedale will provide a full refund including the cost of return shipping.

Please handle any product you receive from us with care. In the event you wish to return a product to us which is subsequently found to not be in a fully re-saleable condition we reserve the right to deduct an appropriate amount from any refund.

Should you have a query relating to returning an item please email: